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Legal information

Refund terms

Last updated: September 17, 2026

This site charges nothing. There is therefore nothing to refund for anything done on this page. The rules below apply to amounts paid to us directly at a later stage, and they are set out here so they are known before any payment is made.

Deposits paid in advance

If you cancel before we have begun, any deposit paid to secure the order or booking comes back in full, within 10 business days of a written request, to the originating account.

If we fail to deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

Once work has started

Cancelling after work has started returns whatever has not been committed to materials or labour. Any deduction is itemised in writing before the refund goes out.

Requesting a refund

Send the order reference to contact@casanossamoveisdecusa.online. Receipt is confirmed the same business day, with the date the refund will be paid.